At Ovintiiv, your satisfaction with our women’s clothing selections is our top priority. If you need to make a return, we’re here to facilitate a smooth process.
Return Time Frame
- 20-Day Return Window: You can return items within 20 days from the date of delivery.
Conditions for Returns
- Item Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and with all original tags attached.
- Proof of Purchase: Include your receipt or proof of purchase with your return.
How to Return
- Initiate the Return: Contact us at info@ovintiiv.com to start the return process.
- Package Your Return: Place the item(s) in the original packaging or a secure parcel.
- Send It Back: Follow the instructions provided by our customer service team for returning the item(s).
Refunds
- Processing: Upon receiving your return, we’ll inspect the item(s) and process your refund.
- Refund Method: The refund will be issued to your original method of payment.
- Time Frame: Please allow up to 10 business days for the refund to be processed after we receive the return.
Exclusions
Note that certain items might be non-returnable, including final sale merchandise and custom-made items.
Questions?
If you have any questions about returning an item to Ovintiiv, please contact us via email at info@ovintiiv.com. We’re here to help ensure your shopping experience is nothing but the best.