Return Policy

At Ovintiiv, your satisfaction with our women’s clothing selections is our top priority. If you need to make a return, we’re here to facilitate a smooth process.

Return Time Frame

  • 20-Day Return Window: You can return items within 20 days from the date of delivery.

Conditions for Returns

  • Item Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and with all original tags attached.
  • Proof of Purchase: Include your receipt or proof of purchase with your return.

How to Return

  1. Initiate the Return: Contact us at to start the return process.
  2. Package Your Return: Place the item(s) in the original packaging or a secure parcel.
  3. Send It Back: Follow the instructions provided by our customer service team for returning the item(s).


  • Processing: Upon receiving your return, we’ll inspect the item(s) and process your refund.
  • Refund Method: The refund will be issued to your original method of payment.
  • Time Frame: Please allow up to 10 business days for the refund to be processed after we receive the return.


Note that certain items might be non-returnable, including final sale merchandise and custom-made items.


If you have any questions about returning an item to Ovintiiv, please contact us via email at We’re here to help ensure your shopping experience is nothing but the best.

Shopping Basket